Solution Articles

Emergency Info - Not able to save additional information in Alerts & Notes
When you try to enter additional information and the SAVE button is greyed out.    Issue:  The SAVE button is greyed out because the Health card n...
Tue, 24 Jan, 2023 at 7:37 PM
FTP access
FTP access for CLIENTS   Please use WINSCP to access the FTP with these values. However, you can use other FTP applications with the same settings if you ...
Fri, 24 Feb, 2023 at 3:21 PM
[Report Builder] Printing Report Cards and Labels
  Below are the instructions to print by group, and then instructions to print for all students.    By group:  1. Click on the report/label you...
Fri, 9 Dec, 2022 at 5:08 PM
Transcript Print error (Ontario Only) – Incorrect/Inconsistent Credit calculations or totals
  Error:  Problems were encountered while printing transcripts for the following students'. Credit totals cannot be properly calculated due to...
Fri, 9 Dec, 2022 at 1:50 PM
[ConnectED] - Print Report Card – PDF Viewer not working (Adobe Acrobat)
Issue: In ConnectEd when trying to view report cards to print them as PDFs, but the program keeps LOOPING.    ConnectEd > Menu > Achievement > P...
Wed, 16 Nov, 2022 at 7:40 PM
Quick Reports - Custom field - Failed error
  Any special characters in the titles of your User-Defined Custom Field might cause Quick Report errors.    Issue:  When exporting a Quick Report...
Wed, 16 Nov, 2022 at 12:01 PM
Connect Generate Accounts for Staff or Teachers
  Generating Connect Accounts for Staff or Teachers.    Issue: Teachers are not showing up automatically like when generating accounts for Students:  ...
Mon, 14 Nov, 2022 at 1:22 PM
Accounts and Group Security
Adding Accounts    Step 1: Log into your Edsemlbi | SIS environment          Step 2: Once the initial dashboard has loaded, you will need to ch...
Wed, 9 Nov, 2022 at 2:08 PM
[Add Completed Courses] ERROR when adding an OLC course
Issue:  When adding the OLC course in the Student records > Achievement > Completed courses    Error 400 - "Value for parameter NonParticipa...
Mon, 2 Oct, 2023 at 1:29 PM
Alberta Only - PASI Overview
Enable / Disable PASI 1) Enable / Disable PASI – From the Board Level go to:    Menu > PASI > PASI Tools > PASI Service > Enable    ...
Wed, 22 Feb, 2023 at 10:38 AM