Solution Articles

Transcript Print error (Ontario Only) – Incorrect/Inconsistent Credit calculations or totals
  Error:  Problems were encountered while printing transcripts for the following students'. Credit totals cannot be properly calculated due to...
Fri, 9 Dec, 2022 at 1:50 PM
[ConnectED] - Print Report Card – PDF Viewer not working (Adobe Acrobat)
Issue: In ConnectEd when trying to view report cards to print them as PDFs, but the program keeps LOOPING.    ConnectEd > Menu > Achievement > P...
Wed, 16 Nov, 2022 at 7:40 PM
Quick Reports - Custom field - Failed error
  Any special characters in the titles of your User-Defined Custom Field might cause Quick Report errors.    Issue:  When exporting a Quick Report...
Wed, 16 Nov, 2022 at 12:01 PM
Connect Generate Accounts for Staff or Teachers
  Generating Connect Accounts for Staff or Teachers.    Issue: Teachers are not showing up automatically like when generating accounts for Students:  ...
Mon, 14 Nov, 2022 at 1:22 PM
Accounts and Group Security
Adding Accounts    Step 1: Log into your Edsemlbi | SIS environment          Step 2: Once the initial dashboard has loaded, you will need to ch...
Wed, 9 Nov, 2022 at 2:08 PM
[Add Completed Courses] ERROR when adding an OLC course
Issue:  When adding the OLC course in the Student records > Achievement > Completed courses    Error 400 - "Value for parameter NonParticipa...
Mon, 2 Oct, 2023 at 1:29 PM
Alberta Only - PASI Overview
Enable / Disable PASI 1) Enable / Disable PASI – From the Board Level go to:    Menu > PASI > PASI Tools > PASI Service > Enable    ...
Wed, 22 Feb, 2023 at 10:38 AM
Error saving codes (Setup > Codes)
Error: Unable to write code as the combination of code, course number and grade already exists.  Error 400: writeSchoolCode        Solution:...
Mon, 31 Oct, 2022 at 11:59 AM
Seeing “Missing Text” when trying to add completed courses
  There are 4 questions you could ask to troubleshoot and solve this issue:  a) Does the code exist in the codes table (Board Level...
Thu, 27 Oct, 2022 at 6:19 PM
Waive Pre-Requisites (Alberta Only)
To waive a Pre-Requisite, you will have to go to the student's timetable > Register, click on the class and select the "Pre-Requisites have bee...
Wed, 26 Oct, 2022 at 2:24 PM