Solution Articles

How to set up Attendance and participation achievement profile
DO NOT COMPLETE THIS TASK UNTIL YOU HAVE TRANSFERRED TO THE NEW SCHOOL YEAR. Step 1.          Board Level – Setup – Marks & comments – Topics – GO Cl...
Fri, 17 Jul, 2026 at 2:46 PM
When printing an Ontario Provincial report card, why does it produce a blank page in Secondary Schools?
For an Ontario Provincial report card to print correctly, it MUST have all the TERMS assigned at each school level, regardless of if you are going to use th...
Fri, 17 Jul, 2026 at 8:43 AM
2024 OSSD Requirements changes
Group1, Group2 and Group 3 are no longer a requirement for this diploma   To earn a 2024 Ontario Secondary School Diploma (OSSD), you must complete 30 tot...
Tue, 23 Jun, 2026 at 2:45 PM
OST Template Change
A small change has been made to the software interface to accommodate the OST template updates described below. When printing transcripts, please ensure th...
Tue, 23 Jun, 2026 at 9:10 AM
How can I change the Number of Cycle Days for the Next School year
Step 1 On your Hamburger Menu – Go to Scheduling next year – Initialize next year – GO Graduating students – Highest grade, Exit date, Exit description ...
Mon, 13 Apr, 2026 at 12:19 PM
How to find students without Timetables for Semester 2
The dashboard card applies only to students who have not had a timetable at any time during this school year. To verify that all students have a schedule fo...
Fri, 10 Apr, 2026 at 7:46 AM
Student showing no credits earned on Graduation Requirements screen but has completed many courses successfully
There are two ways to correct this issue for your students one would be to go on the student record - Achievement - Graduation requirements - and click on P...
Fri, 10 Apr, 2026 at 7:45 AM
Import Student Pictures failed with 'not in the required format' error
Issue The Import Student Pictures fails with 'not in the required format' error Solution: If the import fails because of a f...
Tue, 24 Mar, 2026 at 2:49 PM
Minister’s Certificate of Recognition for Community Involvement Hours
Bronze – 50 – 99 hours Silver – 100 – 199 hours Gold – 200 or greater How can we find these students to order the new Certificate. Go to the Student Adv...
Tue, 9 Dec, 2025 at 2:40 PM
Changing Diploma removes Credit Calculation on the student record
Why???   This process was intentionally put in place to ensure accuracy. When a diploma type is changed, you are required to either click Projected to for...
Mon, 8 Dec, 2025 at 1:31 PM