Solution Articles

Removing a Date from the Calendar
In certain situations, you may need to remove a day from the school calendar—for example, to correct an inaccurately set end date for the school year. This ...
Mon, 16 Jun, 2025 at 6:19 PM
Why and Why Not a Dual Credit Course counts on your Secondary Average Class Size Report
Dual credit courses Team-taught dual credit classes are included in the calculation of SACS. This type of dual credit course will have a board-certified...
Fri, 9 May, 2025 at 1:44 PM
OSBIE – Cannot submit incident
Issue When attempting to submit an incident, you may encounter the following error:  Cause  This error typically occurs when the Principal&#...
Wed, 7 May, 2025 at 6:26 PM
Calculate Attendance Type shows students with “0.00” FTE, but student registers show 1.0
The issue affecting these students is due to their classes being flagged as non-reportable. As a result, the report will not include those scheduled cl...
Wed, 7 May, 2025 at 8:54 AM
How to add OSSC to Grad Requirements
From the board level, go to menu, setup, Graduation Requirements, Requirements. Add a new requirement with the following details  Once ...
Thu, 10 Apr, 2025 at 8:17 AM
Grade 3 and 6 EQAO – ESL – Language Learner
The EQAO system picks up ESL – Language Learner - status based on the information entered in the report card. Specifically: If the ESL box is checked on t...
Tue, 11 Mar, 2025 at 4:00 PM
Grade 3 and 6 EQAO – Accommodation information in file.
How does the accommodation information get populated in the upload file? Step 1: it will have to be entered into the system by school staff – student re...
Tue, 11 Mar, 2025 at 3:09 PM
How to Access Sparkrock Support
At edsembli, we provide 24/7 access to our support desk.   Here you can submit new requests and review all your historical ones as well.     To ac...
Mon, 16 Dec, 2024 at 5:01 PM
Cumulative marks not transferring to the next terms
Situation  You have a class that Marks are cumulative and when you looked at the next Terms, the Marks are not showing in the Grade column.  Solution...
Wed, 20 Nov, 2024 at 11:24 AM
Delete/expiry Contact Types
At the Board Level go to > Setup > User-defined fields > Contact types > Click the corresponding Contact Type and then on Edit: If the Conta...
Thu, 14 Nov, 2024 at 8:20 PM