SIS Support

Situation  You have a class that Marks are cumulative and when you looked at the next Terms, the Marks are not showing in the Grade column.  Solution...

At the Board Level go to > Setup > User-defined fields > Contact types > Click the corresponding Contact Type and then on Edit: If the Conta...

If you are using the Chrome browser, it is an issue linked with the Adobe extension. You need to go into Chrome and click on the puzzle piece > select M...

Situation  You want to submit your report for EQAO > OSSLT – Fall reporting, and you miss student(s) of Grade 10, or you may have student(s) Grade 11...

If the parent emails addresses are not being imported into Edsby and therefore parents cannot login to Edsby: Check that at least one of the parents ha...

Situation    When trying to add an existing lock to the student record the system indicates it does not exist even though the lock is in the system a...

Situation  You have some students at your school who has an IPRC and you need to better understand how to complete, make proper follow ups and ensure th...

  According to the Ministry of Education a student has not arrived at school until they attend at least one day in that school in the new school year. But...

When setting up the transfer, please ensure you follow the guidelines below: Check:   Uncheck:   Once the transfer is complete, setting the cl...

Situation  Normally when a school does their Setup for the Attendance, the Attendance parameters will be defined for each Grade what will be the method ...