Solution Articles

Why and Why Not a Dual Credit Course counts on your Secondary Average Class Size Report
Dual credit courses Team-taught dual credit classes are included in the calculation of SACS. This type of dual credit course will have a board-certified...
Fri, 9 May, 2025 at 1:44 PM
OSBIE – Cannot submit incident
Issue When attempting to submit an incident, you may encounter the following error:  Cause  This error typically occurs when the Principal&#...
Wed, 7 May, 2025 at 6:26 PM
Calculate Attendance Type shows students with “0.00” FTE, but student registers show 1.0
The issue affecting these students is due to their classes being flagged as non-reportable. As a result, the report will not include those scheduled cl...
Wed, 7 May, 2025 at 8:54 AM
How to add OSSC to Grad Requirements
From the board level, go to menu, setup, Graduation Requirements, Requirements. Add a new requirement with the following details  Once ...
Thu, 10 Apr, 2025 at 8:17 AM
Grade 3 and 6 EQAO – ESL – Language Learner
The EQAO system picks up ESL – Language Learner - status based on the information entered in the report card. Specifically: If the ESL box is checked on t...
Tue, 11 Mar, 2025 at 4:00 PM
Grade 3 and 6 EQAO – Accommodation information in file.
How does the accommodation information get populated in the upload file? Step 1: it will have to be entered into the system by school staff – student re...
Tue, 11 Mar, 2025 at 3:09 PM
How to Access Sparkrock Support
At edsembli, we provide 24/7 access to our support desk.   Here you can submit new requests and review all your historical ones as well.     To ac...
Mon, 16 Dec, 2024 at 5:01 PM
Cumulative marks not transferring to the next terms
Situation  You have a class that Marks are cumulative and when you looked at the next Terms, the Marks are not showing in the Grade column.  Solution...
Wed, 20 Nov, 2024 at 11:24 AM
Delete/expiry Contact Types
At the Board Level go to > Setup > User-defined fields > Contact types > Click the corresponding Contact Type and then on Edit: If the Conta...
Thu, 14 Nov, 2024 at 8:20 PM
Teacher Cannot view Report Cards in ConnectED
If you are using the Chrome browser, it is an issue linked with the Adobe extension. You need to go into Chrome and click on the puzzle piece > select M...
Mon, 4 Nov, 2024 at 3:16 PM