Ticketing System FAQ
FAQ about the Ticketing System and Support Ticket resolution process.
What is the escalation procedure if there is no timely response or resolution? The edsembli Support Team prioritizes issues based on the severity specifi...
Fri, 11 Nov, 2022 at 3:29 PM
Better visibility of information:
We now have a Solutions and
Forum area where information will be better categorized and accessible to the
commun...
Fri, 20 May, 2016 at 4:39 PM
List of Ticket Statuses
Ticket Status
Who should Assigned the Statuses
Definition of Statuses
Open
Support Team
New Ticket
...
Mon, 31 Jul, 2017 at 1:34 PM
Keous has the right to validate the Severity classification of an issue, as reported by a Client/Board, and to re-assign the severity accordingly based on...
Mon, 6 Feb, 2017 at 10:14 AM
Although this article won't help you when you actually forget your password due to your inability to log in and view it; here is some helpful inform...
Fri, 22 Jul, 2016 at 10:01 AM
Cannot add comments to tickets as there is no Reply button to press. Solution: Other explorer such as Chrome and Firefox will work: This is ...
Fri, 1 Jun, 2018 at 9:40 AM
BC Reporting: 1701 File not including Kindergarten Students The BC Ministry does not accept the grade code K for Kindergarten students. When uploadi...
Mon, 4 Oct, 2021 at 2:19 PM