Solution Articles

Error - OSBIE Soap Submission- while sending files to OSBIE
Issue - OSBIE Soap Submission Error School cannot submit the OSBIE form. The log will indicate the following: Response: soap:Server: Server was unable to...
Mon, 22 Nov, 2021 at 5:22 PM
Limiting Students/Parents access to see marks and comments in ConnectEd.
1. Go to either Board or school level and go to Menu, setup, Marks and Comments, Term dates    2. Select the term you wish to limit access for and ed...
Fri, 19 Nov, 2021 at 11:14 AM
French on Report Card is NA when nothing is selected
ONTARIO SCHOOLS  You may come across the situation where the report card has French class marked as NA but there is no marking in the report card progra...
Wed, 10 Nov, 2021 at 11:55 AM
Setting the Primary Record Holder
You may encounter that a student currently has the wrong school set as the primary record holder.   To fix this go to the primary record holder school a...
Tue, 9 Nov, 2021 at 11:39 AM
Cannot enter marks in markbook on CONNECT but can in edsembli.docx
A teacher may report that they are unable to enter marks in edsembli CONNECT even though the term is unlocked and the admin is able to enter marks from the...
Thu, 27 Jan, 2022 at 10:27 AM
Class is shown in timetable but missing in attendance
You may encounter the situation where the class shows up on the timetable but not on the attendance. In this example the class is AVI10a and it takes place...
Tue, 9 Nov, 2021 at 11:22 AM
Adding comments to an achievement profile/Cannot see the option to enter comments on the markbook
You may come across the situation where you cannot see the option of adding a comment to a class. The teacher may have reported this from when they look in...
Tue, 9 Nov, 2021 at 11:20 AM
Teacher cannot Edit Markbook after clicking Checkbox for Transcript
You may come across the situation where a teacher has accidentally check off the transcript mark box and now can no longer edit the markbook for that class...
Tue, 9 Nov, 2021 at 11:16 AM
Add Exceptionality codes
How to add Exceptionality codes    You will need to be under the board setting in order to add in the new exceptionality. Click on the school name an...
Thu, 27 Jan, 2022 at 11:22 AM
Multiple Group Resulting Permission Table
When accounts are part of multiple groups the following security results table is applied: Primary Group Permission Alternate Group Permission...
Mon, 25 Oct, 2021 at 9:36 AM