Step 1:

From the Dashboard, click on New support ticket.  

Step 2:

The following screen will open.  Fill out the necessary details to assist our support team with troubleshooting your issue:

Step 3:  click the Submit button when you are done

Tip:

Add pictures or other formatting to provide a better description or add attachments…

Screen capture software

Using a screen capture software like Jing to add screen shots and add annotations to help explain your issue

Jing Download: https://www.techsmith.com/jing.html

or snipping tool built into windows