If a user performs too many unsuccessful logins due to an incorrect password the account may become locked out. Users permitted up to 5 attempts before lockout occurs. Below you will find the steps to unlock an account.

How to unlock an account:

Step 1: Open the Mune by clicking the three bars in the upper left corner of the screen.

Step 2: Scroll down to find “More Tools.” Expand and select “Security.”  

Step 3: You will find the “Edsembli CONNECT” connect card, click “GO.”  

Step 4: Find the desired user click over it and click “Edit.”  

Step 5: Choose the “Policies” tab and remove the check mark from “Account Locked out.”

Step 6: Finally, click save.

After completing the steps above, have the user try to log in again with the correct password. If the issue persists or the user does not remember the correct password, please follow the steps outlined in our Support Center Article on how to Change a User Password.