BC Reporting PEN Request Failed (SOLVED)

When trying to upload your PEN file and you get the following error:

Graphical user interface, text, application

Description automatically generated

 

Please make sure to check the filename to Match the FFI number in the file:

1. The file name needs to match the number of digits in the header of the file after FFI..

 

2. Opening the file in Notepad:

Graphical user interface, text, application

Description automatically generated

 

3. Uncheck the “Always use this app to open .PEN files” checkbox.

Graphical user interface, application, Word

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4. Click “More Apps”

Graphical user interface, application, Word

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  1. Select “Notepad” and click OK:

Graphical user interface, application

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5. This number should match the file name:

Graphical user interface, text

Description automatically generated

6. Rename your file to match the FFI number in your PEN file:

Graphical user interface, text, application

Description automatically generated

 

7. Upload the renamed file.