Problem with WebService being interrupted during GetStudents pull

 

As we have been digging into this, we seem to have an isolated case around students that have a Physical address with the Alberta Township (ATS) Address format type.

 

We have determined, if you remove that Physical address type with the ATS, the students will stream through the webservice until we narrow down the fix. 


There was a scenario where a single student was causing the hiccup, and they happened to be the only student with initial Q for their surname, so it was blocking Q – Z and we could run the school number by initial and gather all results for R-Z to bypass. Now this is super isolated as more than likely there is more than 1 student in an alphabet group.

 

Also note, there were other students with ATS formats that were flowing, so it is not global.

 

Identifying the problem student.

 

  1. If you were to go to Edsembli SIS and pull a Search Students (without PAST) the list would be the same as the webservices. The problem student is the student right after the last student returned from the WebService.  
    1. Identify if that student has PASI Issues and clear them.
    2. Identify if that student has the ATS format for Physical and remove it.
  2. Run the webservice again and it would return the students after that.

 

We are looking at getting this resolved ASAP, but in the meantime, that is something you can work through to assist as we resolve this issue.